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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Service Delivery Analyst - Analytics (Power BI)
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Service Delivery Analyst - Analytics (Power BI)

World Partners Solution Pte. Ltd.

World Partners Solution Pte. Ltd. company logo
  • Responsible of technology leadership, manage and drive implementation and post implementation support of BI platform using Azure BI technology stacks.
  • Drive demand management and capacity planning for BI in the organization for Malaysia, Singapore, and Brunei.
  • Gathering and translating business and/or technical needs into relevant documentation for assigned projects.
  • Influence direction to stakeholders as well as external partners to establish consensus to deliver results.
  • Spot opportunities to share data, insights, algorithms and solution between stake holders in a secure, compliant manner
  • Support maintenance of existing BI reports, Data load, transformation and extraction.
  • Execute daily, weekly and monthly management reports.
  • Maintain and enhance daily automation reports leveraging on existing old (Excel, SAP BI) and new BI platform (Azure BI Stack).
  • Monitor and maintain BI data load in all the platform.
  • Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile.
  • Analyse issues reported by users, resolve issues with or without vendor support.
  • Perform necessary testing and work together with users, global team, and vendors to ensure issues are resolved on time by priority.
  • Follow process for system change management to ensure that changes are compliance with audit requirements.
  • Review automation reports recipient with stakeholder and manager to ensure the list is updated.
  • Review BI security role to ensure the right data access is given for data and reports in BI within the organization.
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