As a core member of our Client Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
RESPONSIBILITIES
Reporting to the Head of Client Services or equivalent, you will be responsible for:
- Develop a comprehensive understanding of our business lines and associated product/service propositions and identify opportunities to expand relationships by cross-selling products/services.
- Understand and communicate clients’ needs with various business functions, operational and support teams.
- Promote and coordinate effective internal communication across all Ascent business lines to provide a seamless client experience.
- Drive strategic communication with clients and negotiate service level agreements (SLA). Monitor and manage client SLAs and operational deliverables.
- Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth.
- Establish professional relationships with clients and other key internal/external parties.
- Drive the integration of new clients and coordination of new launches for existing clients.
- Work in partnership with the Client Services Management team to facilitate presentations to existing and prospective clients.
- Review client profitability & accounts receivables and address negative trends.
- Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies.
- Lead operational due diligence reviews and client visits.
- Compile and present reports for Board of Directors meetings, and scorecards for clients.
- Carry out periodic risk assessments and peer reviews of clients.
- Actively maintain client status, commentary, and client updates in internal CRM tools.
- Provide training and supervision to Managers on the Client Services team.
REQUIREMENTS
- Degree in Accounting or Finance related area and/or studying for a professional accounting (or comparable) qualification.
- Highly analytical with a keen understanding of business processes, accounting, and allocation systems.
- 6+years of relevant experience in Fund Accounting / hedge fund industry with minimum 5 years of experience in handling clients.
- Should demonstrate leadership experience coupled with superior communication skills.
- Strong proficiency in Microsoft Office (advanced Excel & PowerPoint) and Outlook.
- Ability to multi-task and effectively manage time.
- Good management skills, analytical mind, self-initiative and well organized.
- Ability to work under pressure in a high demand environment.
To be successful in these roles it is envisaged you are a motivated and self-driven individual eager to contribute and grow with the organization. Critical to your ability to perform these roles will be attention to details and team focus.
ASCENT offer the modern and progressive work environment. You can expect to be challenged and offered a path towards future career growth.
Interested parties please send your full resume with availability and expected salary
