Job Detailed Description
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Unix/Linux services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.
- maintain programmable code outlined in technical instructions and specifications for operating systems.
As an experienced professional in Storage Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- actively assist in identifying the most technical skilled candidates for open roles,
- technically coach and develop partner resources to improve quality and productivity,
- defines the technical skillset required to support CA-CIB technologies.
As the escalation point of contact for Clients, he/she:
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.
Legal and Regulatory responsibilities, he/she:
- complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
- completes all mandatory training as required to attain and maintain competence
Job Specific Environment and/or Organization
- Working hours will be in rotating shifts and primarily to cover Europe business hours
- On-call support will be expected on a rotational basis on both weekdays and weekends
Candidate Profile
Mandatory track record
- 8 – 10 years’ work experience relevant to enterprise level Backup platforms in particular DELL/EMC Networker and HPE StoreOnce VTL environments. Hands-on knowledge in Data Domain will be advantageous.
- Should be a subject matter expert in specific or relevant
- DELLEMC Networker.
- Backup Cloning and Replication.
- Backup Solutions for Disaster Recovery.
- VTL Appliance Operations.
- Experience supporting and troubleshooting medium to large scale, multi-site, enterprise Backup technology environments including Backup services for SAN/NAS.
- Experience on Backup storage capacity planning, performance analysis, monitoring, reporting.
- Very good experience in supporting and managing the replication and other copy services.
- Scripting skills/Automation knowledge to ease the operations.
- Knowledge on multiple operating systems like Windows, Linux and UNIX.
- Hands on experience of working on monitoring tools / management platforms.
- Good understanding of operational framework like ITIL/ITSM, operations process.
- Relevant certifications a must (either of DELLEMC or other relevant enterprise grade Backup solutions)
- Excellent communication, interpersonal and logical skills.
- Customer service oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
