What a Manager, Fintech Account Manager – Visa Direct Asia Pacific does at Visa:
Visa Direct is an exciting, new payment service that Visa provides to clients (including issuers, acquirers, processors, merchants, remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology, i.e. Original Credit Transaction (OCT), and traditional ACH/RTP payment rails to deposit into checking accounts and wallets leveraging the VPL network. Visa Direct consumer and business applications include person to person (P2P) transfer, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts and gig economy services, and more.
We are seeking an experienced Account Manager who can develop and drive critical growth initiatives, both regionally and globally, in a complex, matrixed environment. The ideal candidate will be a structured, experienced money-movement leader, an analytical thinker with excellent communication skills and possesses a strong drive to expand client transaction volume and revenue for assigned accounts. The candidate enjoys variety and collaborating with people and excels at developing client relationships and expanding to additional influencers and buyers across the account. The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the AP and Fintech Visa Direct business.
This is a client-facing role so organizational savvy, interpersonal and negotiation skills are critical as he/she will interface with all areas of Visa (sales, marketing, pricing, legal, risk) and with executives from some of our largest clients. Visa is looking for an individual that is a thought leader in strategy and business growth with a proven track record of success in fast-paced environments with demanding timelines.
What we expect of you, day to day:
- Achieve and exceed account transaction and revenue targets for Visa Direct by client
- Achieve annual performance goals and enablement milestones for Visa Direct (e.g. transaction and net revenue growth new endpoints, corridor expansion, or use cases)
- Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card, account and wallet, AFTs, VAS, etc..)
- Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities
- Sales pipeline development, up-sell, cross-sell endpoint options, routes / corridors, use cases and VAS across primary and extended client LOBs.
- New / renew deal structure, incentives, negotiation and contracting
- Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization
- Established a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables
- Collaborate with the client Account Executive(s) to define account priorities and achieve the annual plan
- Partner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
- Work with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process
- Work with Finance and Leadership on forecasting and monthly/quarterly reporting
- Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
- Work with Client Services to monitor payment volume to recommend optimization activities and address production issues as needed
- Collaborate with Visa Direct AP Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
- Identify and raise product feature enhancements
- Active investigation and management of account program performance, with a drive to resolve issues quickly and completely.
- Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed
- Client transaction yield optimization (price / FX)
- Underperforming program revenue impact and resolution
- Development Account plans and monthly/quarterly reviews
- Provide comprehensive, insightful review of the client’s program performance identifying opportunities to drive growth and defining the
- Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued
- Monthly reporting to Visa Direct AP and Market leadership
