IT Support Engineer
Responsibilities:
- Perform IT support for end users.Operational Impact: Ensure smooth functioning of IT systems and user satisfaction.
Measurement Criteria: Regularly measure and improve user satisfaction scores through efficient issue resolution.
- Coordinate with users on project tasks.Operational Impact: Facilitate seamless project execution by providing necessary IT support.
Measurement Criteria: Regularly report on project task status and ensure timely completion.
- Assist in Knowledge Base, Assets Management for ServiceNow.Operational Impact: Ensure accurate and up-to-date documentation of IT assets and processes.
Measurement Criteria: Regularly update Knowledge Base and Assets Management system, and collaborate with team members to enhance content quality.
- Knowledge of Active Directory for adding, deletion of accounts.Operational Impact: Ensure proper management of user accounts and permissions.
Measurement Criteria: Manage Active Directory accounts efficiently, including adding, deleting, and updating permissions based on organizational requirements.
- Imaging of laptops.Operational Impact: Ensure standardized setup and deployment of laptops.
Measurement Criteria: Successfully perform laptop imaging using SCCM imaging via PXE boot, and troubleshoot any issues that may arise during the process.
Requirements:
- Min with an ITE or Diploma in Information Technology or a related field.
- Exhibit exceptional interpersonal skills, both verbal and written, with the ability to effectively communicate and engage with individuals at all levels.
- Demonstrate proficiency in desktop, laptop, and printer hardware, as well as TCP/IP networking.
- Have a solid understanding of Windows 10 and Office 365 applications.
- Prior experience in liaising with vendors for laptop/desktop repairs and parts replacement is preferred.
- Proficient in basic networking concepts and troubleshooting techniques.
- Familiarity with ITIL practices and processes is desirable.
- Must be self-motivated, collaborative, and possess effective learning capabilities.
- Display commitment, proactivity, and a dynamic approach to work.
- Exhibit a genuine passion for technology, computers, and interpersonal interaction.
