Job description
- Overall in charge of the Customer Service Officer and CSA team (frontline team)
- Champion the front line image of the Company to customers.
- Ensure accountability and integrity operational readiness of frontline team
- Promote and enhance frontline team’s image and capability
- Develop the team to achieve excellent service level, productivity and efficiency
- Ensure compliance to company policies, financial, process and industrial standards
- Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
- Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
- Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
- Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
- Provide the point of escalation for team for any operational issues.
- Prepare reports & present recommendations to external stakeholders and management.
- Performs ad hoc duties as assigned by Supervisors
Requirements
- Min Diploma
- Possess excellent interpersonal, communication skills (written & vebal), customer centric mindset and problem solving ability
- Computer savy (MS Office, CRM system)
- Prior experience of at least 1-2 years in leading a team of customer service and general administration team in same or similar trade
- Possess strong leadership skills
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON
Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648
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**We regret to inform that only shortlisted candidates would be notified.
K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
R:362HDT3G9
