Working in Applications Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.
Job responsibilities
• Perform Incident, Problem and Change Management activities
• Manage, track and validate all changes to the Production, Disaster Recovery environment
• Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
• Escalate issues/Risks effectively when necessary across supporting framework
• Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions
• Aggressively respond to service requests from Client facing support teams, Operations partners, etc
• Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met
• Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
• Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents and facilitate blameless post-mortems
• Work with development teams throughout the software life cycle ensuring sustainable software releases
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns
• Participate in the weekend support coverage in a rotational shift with fellow team members
Required qualifications, capabilities, and skills
• Bachelor’s degree in computer science, Engineering, Information Systems or related disciplines
• Minimum 3 years working experience in L1 & L2 support role, experience in application development will be an added advantage
• Familiar with Incident and Problem management, escalation procedures, driving incident calls
• Possess good analytical and problem resolving skills
• Proven knowledge of handling Major Incidents
• Good knowledge in Unix, Scheduling and SQL technologies along with Modern technologies including but not limited to Java, Python, etc
• Proactive approach, ownership and accountability though process is required
• Have to adapt SRE mind set
Preferred qualifications, capabilities, and skills
• Hands-on Kubernetes, Cloud Oracle services is an added advantage
• Prior experience/knowledge on Payments technology is an added advantage
• Exposure to monitoring tools like Geneos, Splunk, Grafana, Cortex / Prometheus, Dynatrace will be added advantage
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=17b069b1121d76da1bf0cb581916a910
