About the Company:
Our client are a leading financial institution dedicated to being partners for every life and protectors for every future. We foster a culture of diversity, inclusion, and support, empowering people to excel and make a meaningful impact. The commitment is to create an environment where individuals can Connect, Grow, and Succeed.
About the Team:
Join the dynamic team of professionals dedicated to delivering exceptional customer service experiences. The team value collaboration, innovation, and a proactive approach to problem-solving. As a member of the team, you'll have the opportunity to engage with diverse stakeholders and contribute to our ongoing success.
About the Job:
As a Customer Service Specialist, you will play a pivotal role in ensuring a seamless customer experience through email communication and online chat platforms. Your responsibilities will include promptly addressing customer inquiries and feedback with care and efficiency. You'll collaborate closely with internal teams to provide comprehensive solutions and uphold service level agreements (SLAs).
- Manage daily email communication with customers and distributions
- Provide timely and high-quality responses to customer inquiries
- Meet SLA targets for email resolution within specified timelines
- Collaborate with various business units to deliver comprehensive solutions
- Address and resolve customer feedback or issues promptly
- Analyze email data to identify opportunities for process enhancement
- Support team lead in initiatives to optimize SLAs and reduce email volume
Skills and Experiences Required:
- Strong analytical skills and self-motivation
- Resourcefulness and resilience in problem-solving
- Minimum of 1-2 years of experience in customer service within a Financial Institution
- Familiarity with Life Asia, CRM systems, communication tools, and financial products is advantageous
If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we invite you to join the team. Take the next step in your career and apply now to become a valued member of the organization.
Please note: This is a 1-year contract position.
(EA: 94C3609/ R23114633)
