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Jobs in Singapore   »   Jobs in Singapore   »   TESTING SPECIALIST
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TESTING SPECIALIST

Apar Technologies Pte. Ltd.

Apar Technologies Pte. Ltd. company logo
  • Perform audits on recorded client interactions and provide evaluation feedback through QMS
  • Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
  • Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
  • Highlight trends and red flags to the business for better improvements
  • Ensure accurate maintenance of sample calls/chats library
  • Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.
  • Translate requirements into test plan, write and execute test scripts or codes in line with standards and procedures to determine vulnerability to attacks.
  • Degree preferred or equivalent practical experience;
  • Minimum of 4 years Quality auditing experience in a call center environment
  • Has a clear understanding of Call Center’s quality framework and methodology.
  • Excellent interpersonal and communication skills.
  • Bilingual - Fluent in English and one other APAC language. (speaking and writing)
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
  • Ability to work in a fast pace environment.
  • Strong attention to detail.
  • Coaching experience is a plus
  • Knowledge of digital advertising is a plus
  • Experience in performing Root Cause Analysis/drilldown is a plus


EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

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