Years of Experience
- At least 12 years experience in developing, implementing and maintaining IT systems
Position Summary / Project Description
- This Operation Manager role is to manage the Command, Control and Communications (C3) System's operations. The ops manager is expected to manage the vendor, accountable for the SLA.
Role and Responsibilities
1. Manage multiple projects and is responsible for the execution from initiation to completion.
2. Determine project goals to ensure the project supports business objectives and strategies.
3. Develop project plans which include requirements, scope, deliverables, budget and schedules.
4. Define project tasks and resource requirements and to achieve optimal resource utilisation.
5. Manage the risks that affect the delivery of the project outcome.
6. Track project deliverables and ensure projects are completed within budget, schedules and quality standards.
7. Implement process improvements to reduce development time and assist in the integration of complex business factors to implement long-term strategic planning objectives.
8. Present reports and project updates to stakeholders on a regular basis.
9. Provide on-going application support and be involved in various stages of the SDLC.
10. Manage the vendor selection process (calling, evaluation and awarding of tenders).
11. Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems, including involvement in the system integration testing phase.
12. Evaluate potential solutions and make recommendations to resolve business problems.
13. Perform project implementation and application testing according to project and quality assurance procedures and methodologies.
14. Conduct end user training for system implementations or enhancements.
15. Plan and coordinate end-user training for any system implementations or enhancements.
16. Liaise closely with business users and build good rapport.
17. Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
18. Support the team in defining project requirements, tracking and documentation.
19. Manage a team by monitoring the work progress to meet project requirements for medium to large projects.
20. Provide 24/7 primary application maintenance standby support.
21. Provide guidance and coaching to junior team members.
Requirements / Qualifications
1. With overall 12 years experience with at least 7 years experience in IT Project/Operations Management
2. At least 4 years experience in vendor management
3. Has implemented / operationally managed at least 3 medium to large scale projects
4. Solid understanding in Business Processes
5. Solid understanding and hands on experience in all phases of project lifecycle
6. Experience in budgeting (costing, cost evaluation analysis etc.)
7. Experience in various procurement methodology e.g. RFQ, RFP etc.
8. Experience in writing approval papers
9. Having good communication skills (written and spoken)
10. Be a team leader and player
11. Being a creative problem-solver, make choices and take responsibility for their own actions.
12. Ability to interact with all levels of stakeholders
13. Ability to perform root cause analysis
14. Degree in Computer Science, Computer Engineering or equivalent
