Reporting directly to the CEO, this position oversees fund-raising, marketing & corporate communications, volunteer management and service excellence efforts in St Luke’s Hospital (SLH).
Responsibilities and Duties:
Corporate Partnerships
- Key account holder for Foundation Churches and Christian organizations.
- Conceptualize and develop strategic partnerships with corporate partners and schools to help SLH achieve its vision and mission through volunteerism and/or donations.
(a) Fund-Raising
a) Donor management, engagement and cultivation.
- Strategize and oversee fund-raising projects
- Secure new corporate and individual donor accounts as well as strengthen existing donors
- Achieve the SLH’s fund-raising targets
- Oversee the adherence to government and statutory compliances relating to charities’ fund-raising activities
(b) Volunteer Management
- Strategize and oversee volunteer programmes for SLH
- Identify and forge partnership with corporates and schools to increase our volunteer pool
- Evaluate the impact of volunteers in advancing SLH’s mission & vision
Communications
a) Branding
- Oversee SLH’s Corporate identity and Brand audit
- Strategise and grow the corporate profile of SLH
- Promote the brand initiatives, programs and services of SLH
b) Communications
- Inculcate brand values and behaviours, through hospital updates, awards, stories and other narratives and grow employee brand advocacy
- Oversee internal and external corporate communications
- Oversee media relations
c) Marketing
- Develop marketing strategy for SLH to advance its strategic goal
- Drive SLH’s marketing strategies to achieve market position and business growth
Service Excellence
- Oversee overall patient experience and service quality at SLH
- Develop the strategy and plan to achieve the desired SLH service excellence
- Oversee the investigations of all patient/NOK complaints and ensure timely resolution
Corporate Services
- Provide Secretariat support to Board and Executive Committee
- Oversee major corporate events such as annual general meeting, fund-raising events, charity dinner, media lunch, anniversary and annual dinner
Job Requirements:
· At least 15 years’ of relevant working experience in corporate communications, public relations, fund-raising and volunteer management preferably in healthcare or social service organization
· Strong in planning and execution with the ability to drive processes and implementation
· Outstanding written and oral communication skills
· Strong negotiation and analytical skills with the passion to excel
