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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Senior Application Specialist
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Senior Application Specialist

Razer (asia-pacific) Pte. Ltd.

Razer (asia-pacific) Pte. Ltd. company logo

Job Responsibilities :

Senior application specialist for enterprise applications such as ServiceNow and Coupa

  • To maintain and manage ServiceNow and Coupa enterprise applications within Razer across all regions.
  • To manage integration of ServiceNow with other enterprise applications (e.g. Azure AD, SAP, On-Prem Active Directory)
  • To handle Change Requests, such as developing of custom forms, updating workflows, etc.
  • Engage with business users for requirements gathering and transforms into ServiceNow system requirements
  • Facilitates End-to-End development with complex workflows and end-user testing
  • Documents business requirements and systems specifications
  • Managing the SLAs and deliverables for multiple projects
  • Perform regular ServiceNow account review for security and compliance
  • Administer platform release/version upgrades, including scheduling, cloning and migration of data from instances with ServiceNow
  • Conduct end-user trainings to ensure proper usage of application

Pre-Requisites :

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  • Minimum of 5 years of working experience in ServiceNow configuration and development.
  • Excellent in Web Development skills e.g., HTML, Angularjs, CSS.
  • Prior working experience with ServiceNow ITSM.
  • Prior working experience in customizing widgets for Service Portal.
  • Prior knowledge of ITIL process will be an added advantage.
  • Experience in integrating multiple tools as per requirement in SOAP/REST and should be capable enough to write script in Object Oriented Programming Concepts(OOPS)
  • Experience in Power Shell Scripting.
  • Strong analytical and planning skills
  • Ability to multitask effectively in a fast-paced environment
  • Strong interpersonal skills, results oriented and ability to work independently and effectively in a global team environment
  • Excellent communication skills and customer-centric attitude
  • Experience handling time-sensitive, pressure-intensive customer issues
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