At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
We are currently in a hyper growth period for organisations that offer their customers the ability to manage and optimize the customer experience and journey. The number of CXO’s on company boards has increased, there is a now a deeper understanding of how your customers experience directly impacts revenue, and increasingly customers are using a multi-channel, referral and review approach to guide their buying decisions. You need to be considering a company to work for who is leading the CX market place for your next career move.
NICE Company Overview
NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE provides the world’s No. 1 cloud customer experience platform, NICE CXone, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. www.nice.com
Position Summary
The Sales Development Representative is the very first contact that customers and partners have at NICE. You will have the opportunity to interact with lots of different people and businesses, and you will have the opportunity to create an incredible first impression for Nice’s customer over the phone, on chat on our website and over email and social channels. The purpose of this position is to generate new sales qualified leads for our Corporate and Enterprise sales teams, provide an immediate response to all inbound enquiries and proactively target customers with outbound calls, emails and social outreach, who would benefit from Nice’s services. You will work very closely with our Marketing, Channel and Sales teams to continually generate new target accounts and prospect into them using multiple difference techniques to ensure success. Specifically, you will support marketing activities by generating interest for events, webinars and promotions, ensuring good attendance, then follow up and converting marketing leads into sales qualified leads.
You Need:
- Exceptional communication and presentations skills that build confidence and credibility. Possess flexibility and confidence. Be able to articulate and confidently explain complex models in a clear simplified manner
- Bachelor’s Degree in business, Marketing, Communications or similar field or equivalent work experience required
- 2+ years’ experience in sales
- Solid understanding of prospecting and qualification techniques
- Excellent customer service skills
- Strong understanding of sales and marketing environments
- Proven track record of meeting/exceeding business generation targets
- Experience in working with CRM and Prosecting tools
Bonus Experience:
- Software related sales preferred
- Experience in VoIP-related and contact center technology helpful
- Flexible and able to work in a fast-paced environment with minimal supervision
- Minimal amount of travel required
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
