Summary
The Associate Trainer, Customer Service is responsible in all training aspects, ensuring training is consistently well delivered and the standard and quality constantly maintained / elevated.
Duties and Responsibilities
▪ Assist in designing of course outline and develop course curriculum for functional training program
▪ Conduct post course evaluation
▪ Conduct assessment to evaluate the competency of the participants
▪ Conduct training and facilitate active learning
▪ Conduct briefings to operational staff when required
▪ Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
▪ Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
▪ Ensure all training records are entered correctly into SAP system
▪ Assist in audit preparation
▪ Ensure compliance with all workplace safety, security, and health policies and procedure
Requirements
▪ Minimum GCE "N" levels and above
▪ Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
▪ Knowledge of Departure Control System (DCS) would be a distinct advantage
▪ Ability to confidently present curriculum and lead group discussion in classroom
▪ Knowledge of adult learning is preferred
