AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.
We are currently looking to hire a Remedy developer/Consultant. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
JOB TYPE:
Long Term Contract
· Primary Purpose:
To solution, design, develop, implement and support BMC Remedy & BMC Helix tools.
JD - RESPONSIBILITIES
· Collaborate with stakeholders to gather operational requirements and translate them into effective BMC Remedy & BMC Helix solutions.
· Advise on tools technology adoption based on business & technical consideration. Propose integration strategies, according to best practices, for the various technology components to achieve a holistic solution.
· Design, develop, configure, test, implement, support and maintain BMC Remedy & BMC Helix solutions.
· Able to undertake the day-to-day support and maintenance of BMC Remedy & BMC Helix ITSM systems such as incident support, troubleshooting, administration, system audits, performance tuning, BMC Remedy & BMC Helix application upgrades and patching activities.
· Collaborate with IT teams and stakeholders to integrate BMC Remedy & BMC Helix with other systems and tools.
· Lead in POC/POV, product evaluation and tech refresh activities.
MANDATORY SKILLS/Experience:
· Remedy Administration and Developer
· Minimum 6-8 years’ experience in IT;
· Minimum 5 years’ experience with implementation and support of BMC Remedy & BMC Helix modules
Technical Skills
· Must have ITIL, BMC Remedy & BMC Helix certifications.
· Five (5) or more years of experience as a Remedy Technical Consultant, with hands-on experience in ground up implementations with BMC Remedy & BMC Helix modules & portal:
• Development (Active Links, Filters, Escalations, Form customizations, Workflow Design, SLMs, SR Catalogues, Approval Mappings, Debugging, Reporting, Dashboards, CMDB, Foundation data, UI/UX customization, etc)
• Version upgrades and Patch Management
• Scripting (Angular JS, JavaScript, PowerShell, CSS, HTML, Python)
· Experience in developing and consuming APIs to integrate BMC Remedy and BMC Helix with third-party applications.
· Excellent troubleshooting and problem-solving skills related to BMC Remedy & BMC Helix.
· Working knowledge and familiarity of Active Directory, LDAP, XML, Oracle, operating systems (Windows & Linux), is a plus.
Soft Skills:
· Good People management skill.
· Strong analytical and problem-solving skills.
· Initiative with positive working attitudes and customer services oriented.
· Independent and goal-oriented
· Strong teamwork and interpersonal skills
· Excellent verbal and written communication skills to effectively convey technical concepts to non-technical stakeholders.
· Willing to work after office hours.
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
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