We are looking for passionate team players to join us in managing our portfolio of B2B2C Loyalty and CRM programs. You will be responsible for operating and implementing day to day program activities, reports and deployment of digital innovations with close collaboration with internal and external teams. The role covers understanding, applying and enhancing business processes, marketing operations and digital technology engagements.
Job Description:
The AE/SAE/AM grows/retains a portfolio of accounts and is responsible for building client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts.
Account Manager demonstrates CRM/Loyalty/Marketing expertise. Together with Project Management, strong quantitative and qualitative skills, Account Manager leads internal teams and external clients, representing strong business skills and functional skills.
Key Responsibilities:
- Provide leadership and support during strategy, concept, and execution.
- Partners with internal teams to drive value and engagement.
- Looks for ways to improve account growth by understanding clients’ objectives and goals.
- Demonstrates ability to communicate, present and influence effectively at all levels.
- An expert at building credibility and trust while influencing buying decisions.
- Experience in delivering client-focused solutions based on customer needs.
- Effectively presents insights and recommendations and point-of-view.
- Assists and advises account and financial management relating to account profitability.
- Fosters a collaborative environment to encourage an exchange of ideas between cross-teams.
- Perceives obstacles and objections as an opportunity to engage, consult, and deliver value.
Skills:
- Highly motivated individual with strong communications.
- Ability to excel in fast paced environment drawing on proactive problem-solving skills.
- Experience in managing internal and external teams.
- Keeping abreast with the latest marketing and client trends to build competitive solutions.
- Building a deep and collaborative working relationship with clients and partners.
Requirements:
- Bachelor's Degree in Marketing or related field of study.
- Minimum 3+ years of account management experience (agency/MNC environment).
- B2B industry, CRM and Loyalty experience.
- Experience in marketing operations, communications and analytics.
- Strong expertise in Excel, PowerPoint and Project Management.
- Exposure to Data Analytics tools such Power BI and Tableau (preferably)
- Excellent communications, negotiation and presentations skills.
- Have deep understanding of customer experience and their digital transformation needs.
- Good organization skills, attention to details and multi-tasking.
- Manages client expectations, bringing issues/concerns to the clients' attention before they become issues, offering potential solutions, and advising of potential delivery delays.
Opportunity to:
- Work with an award winning b2b marketing and technology agency.
- Work on regional and global projects and stakeholders.
- Practice and improve strategic and functional aspects of loyalty programs.
- Master various loyalty, marketing and digital tools and technologies.
- Progress to more senior business management and team management roles.
- Widen your skills to expert level and progress to senior managerial roles.
