Field Application Engineer (FAE)
We are seeking an experienced As a Field Application Engineer (FAE), specializing in charging solutions, you will play a pivotal role in bridging our innovative charging technologies with our valued customers across the APAC region. Your deep understanding of our products will enable you to offer exceptional technical support throughout the entire sales cycle, from pre-sales to post-sales activities. Based in Singapore, your collaboration with our sales teams will be crucial in understanding customer needs, delivering compelling technical demonstrations, and providing customized engineering solutions for a variety of charging applications.
Key Responsibilities:
- Customer Support: Offer expert technical support and guidance to customers, addressing inquiries and resolving issues related to the application, performance, and integration of our charging solutions.
- Technical Sales Support: Work alongside the sales team to identify customer requirements and present appropriate charging solutions. Conduct product demonstrations and technical presentations, tailored to both technical and non-technical audiences.
- Product Expertise: Gain a comprehensive understanding of charging technologies to provide tailored advice, training, and support to customers, ensuring they maximize the benefits of our products.
- Collaboration: Liaise with the engineering and product management teams to share customer feedback and contribute to the development of new features and products that meet market needs.
- Training and Documentation: Develop and conduct training sessions for customers and internal teams on the use and maintenance of our charging solutions. Create and maintain detailed technical documentation, such as FAQs, application notes, and best practice guides.
- Market Intelligence: Stay informed about industry trends, competitor activities, and emerging technologies within the charging solutions sector and the broader APAC region to guide strategic decisions.
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field, with a strong preference for candidates with a background in electrical or electronic engineering.
- 5+ years of experience in technical support or field application engineering, specifically with charging solutions or related technology sectors.
- Solid technical foundation with the ability to understand and explain complex technical concepts related to charging technologies.
- Exceptional problem-solving skills and the ability to think critically under pressure.
- A proven track record of delivering customer satisfaction in a technical support role. (on-site service experience)
- Strong communication and presentation skills, capable of conveying technical information effectively to both technical and non-technical audiences.
- Willingness to travel within the APAC region as required to meet with customers and attend industry events.
- Fluent in English, with proficiency in another APAC language highly regarded as to effectively communicate with top management and APAC stakeholders.
Office Location: Central, Singapore
Interested candidates kindly forward your CV to [email protected] (Jo Cheng I-tien, Reg No: R23116744). Feel free to forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
PeopleSearch Pte Ltd
EA License No: 16S8057
