Position Overview:
As the E-commerce Manager at Pazzion, you will play a key role in driving our online sales and ensuring a seamless shopping experience for our customers. You will be responsible for overseeing all aspects of our e-commerce operations. Your role will involve a blend of strategy development, website improvement and enhancement, project management, and data analysis to continuously improve our online performance.
Key Responsibilities:
1. E-commerce Strategy:
· Develop and execute a comprehensive e-commerce strategy in alignment with company objectives.
· Analyze market trends and competition to identify growth opportunities.
2. Website Management:
· Oversee the maintenance and optimization of the e-commerce website, ensuring a user-friendly experience.
· Implement improvements to website design, navigation, and functionality.
3. Traffic and Conversion:
· Work closely with our Marketing Team to plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention.
4. Inventory and Fulfillment:
· Collaborate with inventory and logistics teams to ensure product availability and efficient order fulfillment.
· Monitor inventory levels and recommend restocking strategies.
5. Analytics and Reporting:
· Utilize web analytics tools to track key performance metrics and produce regular reports.
· Make data-driven decisions to improve online sales and user experience.
6. Customer Experience:
· Monitor customer feedback and resolve any online shopping issues promptly.
· Enhance the overall online shopping experience to drive customer satisfaction and loyalty.
7. Team Leadership:
· Manage and lead a team of e-commerce professionals, providing guidance and support.
· Foster a collaborative and innovative work environment.
Qualifications:
· Bachelor's degree in Business, Marketing, or a related field.
· Minimum 3 years e-commerce managerial experience or in a similar capacity.
· Proven experience in e-commerce management, preferably in the fashion or footwear industry.
· Strong knowledge of e-commerce platforms and web development.
· Proficiency with web analytics and reporting tools (e.g., Google Analytics).
· Excellent project management and leadership skills.
· Strong analytical and problem-solving abilities.
· Outstanding communication and interpersonal skills.
· Ability to work in a fast-paced, dynamic environment.
