Position title: Executive, Operations & Governance (3 months Contract)
Reports to: Senior Database Manager
Date: March 2024
I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.
II. Major Functions:
We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.
III. Major Duties and Responsibilities:
· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.
· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.
· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.
· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.
· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.
IV. Profile:
Required Qualifications and Competencies
· Proven experience in managing customers or donors and working with business teams.
· Good understanding of compliance laws and regulations.
· Excellent attention to detail and the ability to manage sensitive information confidentially.
· Experience in using CRM systems and data management tools will be an advantage.
· Ability to work independently and as part of a team with maturity to manage challenging situations.
· An interest in conservation.
· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration
Working Conditions
· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.
· The duration and contract hours will be discussed and agreed upon with the selected candidate.
V. What We Offer:
· A flexible and supportive work environment.
· Opportunities for connecting professional development and growth with a passion for nature and the environment.
· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.
