Role:L2 Production Support
Location:MBFC
JD:
need java, 24/7 on call, application support with java exp or java developers open to do app support
Role and Responsibility:
To provide quality day-to-day L2 Production support for Java/Web-based application.
To coordinate and support infrastructure maintenance activities.
To manage implementations of new application releases, hering to the best practices of the release management process.
To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
To enhance existing support process to maintain/improve service level & quality.
Skills and Experience Required:
At least 2 years working in an L2 Application Support Environment
Core technical competency required:
• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based
• OpenShift/Docker
Good to have experience:
• AngularJS
• ActiveMQ
• Elastic Search
• Application Monitoring Tools
• CI/CD (Continuous Integration & Continuous Deployment)
• Python
• Microservices concept
Experience in application implementation projects in financial institutions would be advantageous.
Strong analytical and problem-solving skills.
Ability to perform impact analysis in a structured manner.
Good verbal & written communication skills.
Proactive and able to work independently and under pressure.
With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
