Responsibilities:
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
- Manage of IT operational risk and issues, system performance and availability.
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
- Maintain the operation certification standards and involve all IT audits and assessments.
- Involve project management (including new initiatives) to ensure all timeline is meet.
- Liaise with vendors for IT-related matters.
Requirements:
- Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
- 3 years’ experience in IT operations, service delivery and management or service desk management
- Strong verbal and written communication skills.
- Good communication, writing and presentation skills
- Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
- Able to support after office hours (Include Sat, Sun & PH) for incident or downtime for maintenance.
To apply, please visit www.gmprecruit.com and search for Job Reference: 24204
To learn more about this opportunity, please contact Yingying at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
