Major Responsibilities include, but are not limited to:
Oversee daily activities including set-up of and pack-out of zones to ensure productivity for all shifts
Analyze wave configuration to maximize efficiency and develop new strategies and rules that improve flow and performance for all shifts
Engage partner departments and associates in the problem resolution process to assure service outcomes are meeting or exceeding expectations
Identify, resolve, and communicate exceptions with customer orders and waves to operational, inventory, and allocation partners and serve as a problem-solving central point for these matters
Plan through weekly volume utilizing targeted rates
Ensure daily and weekly progress are achieved and in line with targeted rates
Able to lead and direct all functions and team members within the department
Address opportunities and provides leadership and coaching to team members or escalate when necessary
Full understanding of all aspects of the process within their department as well as a general understanding of upstream and downstream customer processes
Manage all aspects of process adherence and identify, correct and/or escalate opportunities.
Ability to develop, manage and communicate daily and weekly plans to their department and or within peers
Maintain a positive, supportive, and appreciative attitude
Engage with front line team members ensuring they have a clear understanding of how they contribute to the company’s mission
Adhere to deadlines and delivers quality work
Forecast and maintain proper inventories of required supplies
Essential Skills:
Demonstrated experience in identifying and improving processes and procedures
Ability to build, motivate, and develop strong teams
Strong communication and interpersonal skills.
Ability to recognize a problem, root cause, and begin initial troubleshooting and resolution efforts.
Strong relationship management skills
Functional understanding of volume and target planning
