Job Summary:
- Salary: Basic $2,601 - $3,300
- Standby allowance: $80
- Eligible for June bonus (2 months) + December bonus (1 month)
- Flexi dollars: $700 / year
- Annual leave: 14 days
- Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm
- Working location: Senoko Rd, Singapore 758123
- (Company bus at 8am from Admiralty MRT - the bus stop opposite Exit C
or public bus 981 from bus stop opposite Sembawang station B58219)
Job Responsibilities:
- Overall in charge of the CSO and CSA team (frontline team).
- Champion the front line image of the Company to customers.
- Ensure accountability and integrity operational readiness of frontline team.
- Promote and enhance frontline team’s image and capability.
- Develop the team to achieve excellent service level, productivity and efficiency.
- Ensure compliance to company policies, financial, process and industrial standards.
- Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
- Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
- Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.
- Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
- Provide the point of escalation for team for any operational issues.
- Prepare reports & present recommendations to external stakeholders and management.
Requirements:
- Min Diploma level.
- Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.
- Computer savvy (MS Office, CRM system).
- Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).
- Possess strong leadership skills.
- MS Office Skills.
- Familiar with CRM system advantageous.
How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret that only shortlisted candidates will be notified.
Lau Jie Xi - DT13
Registration Number: R21103272
EA Licence No: 16C8004 (Elitez Pte Ltd)
