Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
About the Role:
We are seeking a highly motivated and detail-oriented ITSM and Operations Audit Specialist to join our dynamic team. You will play a critical role in ensuring the efficiency, security, and compliance of our IT service management (ITSM) processes and operational procedures within the banking and finance industry. You will leverage your technical expertise and strong communication skills to conduct audits, identify areas for improvement, and collaborate with stakeholders to implement effective solutions.
Responsibilities:
- Conduct comprehensive audits of ITSM processes, focusing on areas like incident management, change management, problem management, and service request fulfillment.
- Evaluate the effectiveness of operational controls and risk management practices as they pertain to IT services and data security.
- Identify potential vulnerabilities and recommend corrective actions to ensure compliance with internal policies, industry regulations, and security best practices.
- Collaborate with IT teams, business units, and management to develop and implement process improvements and risk mitigation strategies.
- Document audit findings and recommendations in clear, concise, and professional reports.
- Stay up-to-date on the latest industry trends, regulations, and best practices in ITSM and operational risk management.
- Contribute to the continuous improvement of the IT audit program by identifying opportunities for automation and streamlining processes.
Qualifications/Skills
- BSc or MSc in IT-related subject
- Strong understanding of ITSM frameworks, including ITIL principles (ITIL certification)
- In-depth knowledge of IT security best practices and relevant banking/finance industry regulations
- Proven ability to analyze complex data, identify root causes, and develop effective solutions
- Excellent communication, interpersonal, and collaboration skills
- Ability to work independently while also functioning effectively within a team environment
- Strong attention to detail and a commitment to accuracy and efficiency
- Proficiency in Microsoft Office Suite and project management tools
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law
