Responsibilities
- Hardware Support - Installations, Move, Add, Change
- Decommission of IT equipment (networks, servers, networks, storage, backup devices)
- Media management - HDD/SSD Destruction and Disposals
- Connect and disconnect patch cables to equipment in DC
- Server Hardware break fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.
- Regular physical / visual inspection equipment and data center operations facilities
- Provide onsite support during scheduled maintenance / change events
- Troubleshooting of issues for IT and network related equipment
- Inventory management of RMA, cold spares, equipment and tools
- Vendor Management - Coordination, Vendor Escort / Supervision
- DC Access Request Management
- POP Site operations support and standby
- Provide regular reporting on progress as required (move, change, support request and change) and develop continuously improvement capabilities
- Provide after business hours support based on on-call schedule and shift work when required
- Any other duties as assigned
Requirements
- Minimum of 1 year's experience working in the Data Centre operations space; Fresh graduates with adequate knowledge are welcomed to apply
- Good understanding and knowledge in data structured cabling and patching
- Experienced in hardware support, breakfix and troubleshooting.
- Ability to respond to issues and provide timely updates, and escalation
- Experience working in a large-scale critical environment is a plus
Advantageous Skills & Knowledge
- Rack, space, power and cooling allocations for new install or relocation requests
- Capacity management (space, power, cooling, patch panel port availability)
- Incident / Change Management Process
- Understanding of DC Space, Power, Cooling Management
- Certifications eg. CDCP, ITIL, Server+, Linux+, Network+, A+, CCNA
