SALT Talent is hiring Safety Specialist for an Information Technology client for 12-months & extendable contract role.
Requirement:
- Focused on understanding and ramping up on core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
- Recognize case type/severity while de-escalating crisis and managing other people’s emotions
- Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied
- Working with Safety Lead to develop and enhance internal policies, processes and tools
- Ensure metrics driven performance
- Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
- Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support
Qualifications:
● 1-2 years of experience within in customer experience, mediation, social work, psychology, emergency services, or a similar role.
● Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service.
● Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus
● Must be available for a regular schedule of 5 days work per week (1pm to 10pm includes one weekend), mutually agreed with your Lead, which may include weekend days and public holidays.
● Excellent interpersonal and communication skills, both written and verbal
● Ability to remain calm in time sensitive situations
● Detail oriented: you do your due diligence when completing an investigation.
If this sounds like your ideal job move, please reach out to me at [email protected] alternatively you may apply via the system.
CEI No: R1659595 / EA No: 07C3147
