Responsibilities:
Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support
To arrange floater or cleaner jobs schedule and monitor cleaning standard. Collect mails and documents Assist in any ad hoc duties assigned
Requirements:
Minimum 1 year experience in customer service, scheduling (essential)
Minimum 'N' level holder, Customer-oriented with good interpersonal and good communication skills in English (essential)
Must be a fast learner (essential)
Ability to work under pressure to tight deadlines (essential)
Ability to work under own initiative (essential)
Good organizational and time management skills (essential)
Ability to think strategically (essential)
Pleasant and friendly personality Strong problem solving capabilities (essential)
Computer literacy
