Responsibilities:
• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customer orders
• Respond to customer queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues
• Provide respondents’ feedback to respective departments to improve customer experience
• Evaluating and processing Return requests from customers
• Perform after- call administration work such as job opening
Requirements:
• Min diploma and have experience in customer service handling difficult customers over phone and email.
• Preferably experience in e-commerce customer service
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23112063 | EA License 16C7883
