The Opportunity:
- Contact Centre Environment, MNC Bank
- Candidates with strong relevant years of experience can be considered for senior position (managerial)
- Permanent Role | Basic up to $6000 + Bonus
- Location: Tampines
- 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday
Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.
The job:
- Monitoring and promptly responding to incoming calls/emails/social media platform
- Performing service recovery
- Analyzing data, identifying areas for improvement, and implementing process enhancements
- Providing management support to customer service officers by reviewing and resolving transactions
- Conducting coaching sessions and on-the-job training
The talent:
- Degree/Diploma in any discipline
- 3 to 5 years of banking contact centre experience
- Candidates with strong relevant years of experience can be considered for senior position
- Experienced in handling corporate clients will be an advantage
Next Steps:
- Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
- We regret that only shortlisted candidates will be notified.
EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918
Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905
