Responsibilities:
- Manage Partner and Team
- Track cost and drive cost saving
- Work with Service desk team on reporting and SLA
- Handle day-to-day operation
- Meet account SLA deliverables
- Manage customer escalation
- Manage operation team
- Manage operation cost
- Redefine current process to improve efficiency
- Daily/Weekly/Monthly Reporting
- Escalations are managed and perform timely updates
- Ensure SLA and SLA reporting
Requirements:
- Singaporeans only
- Minimum 5 years end user workspace project management experience
- Minimum Degree/Diploma in Information Technology or Computing related or equivalent
- Contact for operational & tactical issues representing delivery of all services (all functions) to the customer; Manages performance metrics, reporting, escalation & communication
- Supports Delivery Team and all delivery organizations to timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
- Contributes to account service delivery plan
- ITIL Foundation certification (Essential) / PMP certification (desirable)
- Proven Project Management and Managed Services Deliver Management experience in managing large scale IT infrastructure projects
