As a Customer Service Officer, you will provide:
- Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Handle email enquiries and live chats.
- Understand customers' needs and provide appropriate/ customized solutions.
- Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
Job Description:
- To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
- To ensure accuracy and compliant for all customer’s requests
- To successfully cross-buy the Bank’s products and services
- To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
- To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
- Flexibility in work deployment when business needs arise.
- Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
- Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platforms.
- Open to Shift rotations
Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.
