We are looking for talented Guest Relation to join the Casa Vostra team.
Key Responsibilities
- Greet guests upon arrival and ensure they are comfortable throughout their visit
- Assist guests in making reservations or seating arrangements through email, phone call and reservation system
- Provide comprehensive information about the restaurant's menu, specials, and promotions
- Develop and implement innovative guest service standards and initiatives to ensure guest satisfaction and loyalty, including guest recognition programs and surprise-and-delight experiences
- Collaborate with other departments to ensure seamless operations and exceptional guest experiences
- Monitor guest feedback and respond to complaints or concerns promptly and effectively in a professional manner, including escalated issues
Who we are looking for
- At least 2 years of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience
Qualifications:
- Previous experience in central kitchen and production is advantageous
- A valid Food Hygiene Certificate (minimally Level 1)
- Basic understanding or training for HACCP added plus!
Perks
- Birthday Leave
- Medical and Dental Benefits
- Group Staff Discounts
