Key Responsibilities:
- Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.
- Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.
- Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.
- High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.
- Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.
- Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.
- Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.
Key Systems Proficiency:
- TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.
- Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.
- MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.
- Power Automate: Skill in using Power Automate for workflow automation and process streamlining.
- Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.
Attributes:
- Excellent command of English with clear and precise communication skills.
- Analytical and process-driven mindset to identify and enhance operational efficiencies.
- Customer-oriented approach, ensuring clients' needs are met and exceeded.
- Meticulous attention to detail for accurate record-keeping and documentation.
- Self-motivated and proactive personality, capable of driving projects independently.
- Strong team player, collaborating effectively within the Business Fulfillment Team.
- Adaptability to potential changes in job scope as determined by the company's requirements.
Qualifications and Experience:
- Diploma or Degree in a relevant discipline.
- Prior experience in administrative support, customer service, or sales coordination roles is preferred.
- Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.
- Strong proficiency in using Microsoft Office applications for documentation and data management.
