Job Description:
- Delivering client's services through digital means, including communicating digitally with Members of Public, managing and resolving service challenges, and performing service recovery where needed. For example, processing and verifying all types of Court or Inheritance related filings and requests for fee waiver submitted through the E-Services Portal and communicating the requirements through remarks viewed by the Members of Public on their dashboard in the E-services Portal.
- Attending to walk-in enquiries or Court/Registry service-related requests at the Registry counter or via digital means.
- Answering FAQs related to Court Processes to Members of Public and stakeholders at the Registry counter or via digital means.
Working Arrangement:
Working Hours:
Mondays to Thursdays - 8am to 5.30pm
Friday – 8am to 5.00pm
Location: Lengkok Bahru
Contract Duration: 3 Months
Job Requirements:
- Proficient in both written and spoken English and Malay (Malay Registry)
- Possess good working knowledge of Microsoft Office and emails.
- At least 3 years of frontline customer service experience
- Good communication skills
- Organised, independent and self-disciplined team-player
- Meticulous and detail-oriented
