We’re looking for a highly-driven and motivated Head, Logistics for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.
This role will be based in Singapore and will report to the Managing Director.
About the role:
As our Head, Logistics, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:
Responsibilities:
- You will be empowered with full responsibility of the logistics of the business, leading a team of Logistics professionals as well as overseeing our rider partners
- Lead our logistics strategy - Challenge the status quo and find innovative ways to improve the logistics and operations ecosystem
- Full ownership of the logistics P&L
- Continuously optimize the structure of the Logistics department and manage it for maximum cooperation and productivity
- Own and Analyze KPIs to improve the delivery setup and overall operational performance, and take customer experience to the next level
- Scale and maintain our rider fleet - Ensure a constant and adequate inflow of rider supply and focus on rider retention, community and engagement
- Understand the value of competitive intelligence by proactively tracking the logistics and eCommerce industries to stay ahead of the curve in competitiveness and innovation
- Lead the optimization of processes and staffing for our Asia-Pacific Shared Service Centre in Malaysia to have a positive impact in riders’ day to day work
- Digitalize and automate internal processes in all the logistics verticals
- Work closely with relevant APAC teams on best practices and manage product rollouts locally, ensuring measurable impact and little to no friction for the end users (riders)
- Using a bottom up approach, continuously discover improvement opportunities and solutioning with clear business impact for the product to solve in the long term, while crafting short/mid-term workarounds
- Support other departments with operational guidance and resources
