The primary responsibility of an analyst is to gather, interpret and use complex data to develop actionable steps that will improve processes and optimize results in the areas of IT Performance management. The Analyst needs to provide a wide array of support to the IT leadership including recommending best practices, strategic analysis and evaluating performance of key IT operating metrics.
Day-to-day, the Analyst supports systems administration, migrations and assesses the IT organization needs, receives robust information, and analyzes it, looking for telltale trends or areas for IT performance improvement.
Job Responsibilities
- Ensures all reporting and analyses are complete, accurate and delivered in a timely manner
- Use statistical methods to identify areas for operational improvement and make suggestions for streamlining and improving processes to improve overall IT Performance.
- Work with IT functions to secure and acquire data from relevant data sources
- Generating complex dashboards, Reports, Scorecards, Visualizations and Adhoc reports according to the requirements in various reporting tools like PowerBi or Tableau for the reporting of performance metrics and scorecard.
- Effectively sharing insights and intelligence to concerned units, via BI reporting/process automation.
- Identify, access, and integrate data sources that can be used to provide reporting and analysis
- Assist to execute departmental initiatives and roadmap items
- Gathering of requirements, design, development, and delivery of reporting
- Assist with the effort to streamline and automate all analytics reporting processes
- Assists with the migration of existing reports to automated dashboards
- Prepares ad-hoc reporting analyses, ensuring results are presented in a clear and concise manner
- Assist department leadership to drive consistency of data, processes and technology
- Prepare and generate Management Reports for circulation periodically
- Administer systems, systems migration, organize and archival of data in the associated artefacts and generate projects or system specific reports for circulation
- Provide excellent customer service and communication in all professional interactions
- Performs other related duties as assigned
REQUIREMENTS
Experience
- Bachelor’s degree in Information Technology, Computer Science, Statistics or equivalent
- Min 3 years of IT Project Management, IT Service Management experience is an advantage
- Min 5 years of experience in drill down analysis of Business metrics to devise actionable insights for decision making.
Competencies
- Proficient with Advance Microsoft Excel & other Microsoft Office programs (MS Teams, SharePoint etc.)
- Experience creating data models within Microsoft Excel required
- Experience using SQL server required
- Proficient in SQL, Python, data visualization tools & dashboarding technologies (i.e. Power BI / Tableau / Qlik etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Strong attention to detail, quality, and accuracy
- Excellent written and verbal communication skills suited for management and peers.
- Ability to work collaboratively and communicate with across teams.
- Ability to consistently meet deadlines, while managing multiple projects simultaneously
- Effective at planning and managing own workload and ability to split time between reactive tasks and planned project work
