Reporting to the Front Office Manager, you shall be responsible for all operational aspects of the hotel including proper discipline in all departments (during night duty) to ensure all our guests are getting the best service at all times.
RESPONSIBILITIES
- Be aware at all times to the condition of the house (eg. number of rooms available / occupied) and ensure this information is up-to-date and accurate
- Observing / Directing team members on the following:
> Allocating and processing of guest rooms
> Meeting and escorting VIP guests
> Providing general information and assistance to guests
- To deputise for the Front Office Manager in his / her absence
- Monitor DM log book for special requests, instructions and information recorded and any action taken or to be taken
- Conduct room inspections with particular emphasis on cleanliness and setup (eg VIP)
- Conduct daily showroom inspection, ensuring showrooms are in good condition
- Perform pre-payment daily and email to Reservations after charging
- Liaise regularly with Housekeeping Department regarding special requests, full house situations and general problem-solving
- Handle all guest complaints effectively
- Perform End-of-Day Operations, ensuring all reports are disseminated accurately
- Purchase stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures
- Manage and maximize occupancy, revenue and average rate via the upselling programme, while maintaining high service standards
- Ensure guest registration, checkout, and mail services are handled efficiently in accordance with the hotel’s policy and procedures
- Attend meetings if required.
- Ensure all team members comply with the grooming and uniform standards
- Conduct training to team members to ensure they have the necessary skills and knowledge to perform their job efficiently and effectively
- Conduct daily briefings to keep all team members informed of any changes / updates and any up-coming events
- Familiar with emergency procedures on fire, accidents (guest & associate), bomb-threat, suspicious parcel, serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.
- Perform other duties and tasks assigned by the Front Office Manager from time to time.
SKILLS
- Minimum GCE ‘O’ Level or equivalent OR Diploma in Hotel Management or related field
- At least 3 years of relevant hotel experience with at least 1 year in a supervisory position
- Able to work rotating shift, public holiday and weekend
- Proficient in OPERA (OPERA cloud will be advantageous), Microsoft Office
- Possess good interpersonal and communication skills
- Warm & friendly personality
WHAT WE OFFER
- Annual Wage Supplement (AWS)
- Performance Bonus*
- Meal allowance
- Various insurance benefits
- Birthday leave
- Flexible work arrangements
- Flexible medical benefits
- Sponsored training
- Career opportunities and many more
