Job Highlights
- Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
- Attractive Bonus Scheme
- 5 days’ work week (i.e., 8.30am to 5.30pm)
Job Responsibilities:
- Acquire a thorough understanding of key customer needs and requirements
- Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
- Analyze in-house systems and engage teams to be train in more than one skills or systems
- Set training schedule for teams to upgrade their skillsets
- Expand the relations with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customer in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders
- Organize meetings and structural specific goals, targets or objectives for the team
- To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
- To be the person carrying out any disciplinary actions if required
- To assist the Management for any tasks assigned to from time to time
Key Competencies
- Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
- Able to co-ordinate well with Singapore Customs on any related matters
- Meticulous and experience in License/Bonded/DG clearance permit declarations
Job Requirements
- GCE ‘N’ or ‘O’ Level or relevant education qualifications
- Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
- Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
- Attentive and detail-orientated
- Able to work under stress and pressure
- Good teamwork and problem-solving skills
