Our client is leading player in automotive servicing industry. Due to business needs, they are now recruiting a Customer Care Specialist to be part of their Service Team for ongoing transformation projects. They are located in the West - easily accessible.
Duties of Customer Care Specialist:
- Facilitate the transition of showroom visitors into workshop sales.
- Oversee the intake process and daily sales of vehicle service products.
- Promptly manage customer vehicle intake for repairs and servicing.
- Maintain comprehensive documentation on service costs and vehicle history.
- Create job orders based on customer requirements.
- Address customer concerns and complaints promptly and efficiently.
- Deliver personalized and attentive service to all customers.
- Track job progress, suggest additional repairs or services, ensure vehicle readiness for pick-up, and conduct follow-ups with customers after service completion.
Requirements:
- At least 2 years of relevant experience in Automotive Industry
- Possess valid Class 3 Driving License
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
- Email Address: [email protected]
- EA License No: 19C9682
- EA Personnel No: R2199158
- EA Personnel Name: Soo Wei De
