- Handling incoming calls and emails
- Monitor all import/export shipments arrival time closely to avoid any unecessary penalty charges
- Liaise with customers and advise them solution when problems occur
- Maintain all shipping and tracking records of customers jobs and movement in in-house system
- Prepare all import/export documents
- Create job orders
- Permit declaration
- checking shipment status and update customers
- Support operation controllers in customer's requirements and deployments
- Generate accurate billing invoices and related reports as per the required deadline
- ESN processing and slot booking
- General filing and other administrative duties
- Adhere to all company rules and regulations including safety rules
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