COMPANY DESCRIPTION
Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.
We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.
Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.
RESPONSIBILITIES
IT Process Analyst provides support to the Executive Team (Head of IT, Team Leads) by analyzing business processes and workflows with the objective of evaluating, framing, documenting and improving through automation and digitalization.
Responsibilities
- Identify, document, analyse and improve business and system processes through automation/digitalization efforts. Evaluate the organization's business needs and develops long-term IT plans and solution to meet business requirement
- Discover, develop and maintain system and infrastructure documentation both in text and graphical format. Review information to highlight areas of improvement and identify risks and concerns, extract reports and provides framing of data for review
- Participate in solutioning, change management and problem resolution of existing system and processes
- Formulate and maintain IT policies and processes. Participate, contribute in corporate governance programs and deliver training and user guides for internal and external users
- Organize records and documents in relation to standard operating procedures, contracts, meeting minutes, non-disclosure agreements, and other important records
- Ensure IT System roles and responsibilities are assigned through proper access management controls and assisting with other administrative tasks in involving Procurement, Legal and Finance process
QUALIFICATIONS
- Diploma or Degree in business, computer science, or relevant field with at least 1 to 2 years of experience in IT documentation skills and tools
- Highly proficient in Microsoft Office skills with ability to work in a collaborative environment, excellent organizational and customer service skills
- Outstanding communication and presentation skills, excellent writing skills with prior experience in crafting official documents for broad circulation internally and externally
- Experience in industrial engagement and organization
