Responsibilities:
- To work closely with the team, to manage and support the development of local student recruitment efforts and planning local student recruitment strategies.
To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
To comply with quality standards set for the department
Follow up on all leads assigned on a timely basis and to prepare and maintain leads follow-up reports
Requirements:
- Diploma with 2-3 years of working experience, preferably in sales, marketing or customer service
Experienced in Customer Service and Sales conversion processes
Good understanding of the higher education industry in Singapore
Able to work on flexi-hours and Saturdays (9am – 1pm)
Pleasant and patient personality with excellent service mindset
Good interpersonal skill with a high level of initiative and drive
Interested candidates, please send in your updated resume to [email protected]
