Job Description:
• Provided daily IT helpdesk support & troubleshooting problems with all IT-related equipment (E.g. Laptop, phone, printer)
• Doing laptop deployment (old/new/replacement/refurnish)
• Administering Inventory control of all IT assets (hardware and software)
• Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment & Windows and Microsoft Office
• Deal with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Maintaining and tracking security updates on all devices
• Assist to guide onboarding IT-related matters
• Train and guide staff on hardware and software usage
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Maintain and update website backend using WordPress
• Procurement of all IT-related things needed for the office.
• Support in testing and deployment of new applications and systems.
•Web/Email Server Support (Email Server Administrative Support, Add/Remove Email accounts, Set Email Forwarders, monitor and manage Email Quotas, Tracking spams and Trojans and imposing email filters & Assisting users in all day-to-day email-related issues and incidents)
•Submit proposal for IT budget and planning
Requirement:
•Minimum ITE / Diploma in IT or equivalent
•At least 2 years of relevant experience in desktop support, end-user support (hardware & software), and administration
•Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and Office 365 applications
•Good knowledge of IT Security Management
•Good communication skills and personality
•Good team player and enthusiastic
•Self-initiator in performing tasks
•Able to work independently with minimum supervision
•Resourceful and responsive
