We are seeking a skilled Voice Engineer with expertise in Verint technology to join our team. The Voice Engineer will be responsible for designing, implementing, and maintaining Verint voice recording and analytics solutions. The ideal candidate should possess strong technical knowledge of Verint platforms, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Responsibilities:
- Manage post implementation support issues (fault call tickets)
- Conduct post implementation review as part of quality process
- Participate in regular operations review meetings, including operational issues, tickets review etc.
- Conduct internal training as part of knowledge sharing
- Prepare network/voice analysis reports, including findings with analysis
- Provide Level 2/3 operations support for network and voice infrastructure
- Perform changes to the Network/Voice in-line with the organization’s Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
- Bi-monthly after-hours standby support (24x7) for a week.
Requirement:
- At least 4-5 years relevant experience in IT/networking industry providing of Verint Recording, QM, WFM, WFO and Verint Voice Biometrics and Logger, Voice Analytics.
- Experience from System integrator environment preferred
- Strong Knowledge of IVR, Contact Center, network routing &switching technologies.
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and on duty
- Strong in coding skills in SQL, .NET, Java and Java-scripting will be advantageous
- Self-motivated, self-starter and fast learner with ability to work independently and within a team.
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
