At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
- Support any technical activity on Alstom products during PI period as well as Testing/Commissioning and warranty Phase.
- Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions.
- Define troubleshooting methodology.
- Provide support to the engineering team in terms of Inputs/logs from site related to the issues reported during warranty phase for the different sub systems .
- Closely work with design and T&C team to resolve the issue arises during the Warranty Phase.
- Attend regular meetings with customer to follow up on the fault/issue reported during the warranty phase and update on their progress.
- Drive and support containment to avoid reoccurrence of failures.
- Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
- Support the trouble shooting and repair activities. Arrange the repair of faulty items following the process and documentation.
- Maintain and share the repair logs/ failure description for references.
- Provides feedback to design team on technical documentation deficiencies.
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements.
- Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM).
- Ensure completeness and quality of input to Failure Management data base for RAMS exploitation.
- Supports as-maintained Alstom product configuration control and relevant documentation management.
- Support technical reviews with internal and external Suppliers, partners, customers, authorities.
- Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparency on PI activities, key technical issues, to PrPIM.
- Apply EHS requirements on site with the support of EHS team representatives.
- Drive technical Return of Experience/reporting/feedback as support of PrPIM.
- Support Obsolescence Management (if applicable).
- Support preparation and implementation of Field Modifications (FM).
