1. Customer Service
- Organizes and maintains customer database in SAP with ongoing information update in coordination with the Sales Team
- Master data creation in SAP
- Assists with receipt, entry of orders in SAP and confirmation of orders in a timely manner including communication between internal departments and external customers
- Coordinates with Logistics on required shipment documents for customer and check to ensure accuracy of details in the paperwork
- Provides administrative support to Customer Service and Office Manager, including but not limited to database management systems and documentation of processes and procedures as assigned
- Assists to coordinate, collate and entry information required by Marketing for every order to allow collation of database report for analytical purpose.
- Assists in filing and record keeping of Customer Service Department
- Generates and provides DNs and COCs monthly for required countries with local regulatory requirement
- Operates on rotational shift hours due to different time zones in APAC
- Requires some nights, weekend, or public holiday work upon occasion with availability for urgent calls/emails
2. Office and Administration
- Manage all general office matters
- First contact answering incoming office calls, screening and re-directing phone calls
- Greets visitors and directs them to appropriate people/meeting room
- Setting up of meeting rooms for internal and external meetings, training, and other events
- Organizes outgoing mail and courier services
- Organizes business cards
- Purchase of office and pantry supplies for Sales & Marketing office
- Coordination of cleaning schedule/duties with cleaning company/personnel for Sales & Marketing office and Manufacturing office
- Update of notice board at Sales & Marketing office
- Collection and distribution of incoming mails.
- Coordination with office vendors with regards to maintenance contracts
- Assists with office errands and overseas departments with local errands when required
- Duties assigned by the Customer Service and Office Manager
3. TEC (Training, Evaluation and Education Program)
- Ensure that identified user training is documented and completed and that suitable records are retained
- Ensure treatment sites have the relevant certifications to perform SIRT (e.g., licensing, Form 912, etc)
- Requires cross-functional communication to liaise between Sirtex internal medical affairs, regulatory, and external customers with compliance of all Corporate Policies.
4. HSE (Health, Safety and Environment) – Site Coordinator
- Assist in the implementation and management of all HSE policies
- Monthly HSE report; Quarterly housekeeping inspection
- HSE audit
- Undergo all formal Training Events as may be Directed from time-to-time
- Observe and Comply with all Sirtex Corporate Policies
- Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements
Work Schedule Requirement
- Bi-weekly schedule; alternate week extended working hours for Wednesday (order deadline) and standby for emergencies on weekends.
- Public holiday on Wednesday (order deadline) will be a full working day (9:00 AM -9:00 PM; 2 hours break) / Work from home (1-day leave in-lieu). This will be based on rotational basis. Time off in-lieu will be accorded for the additional hours.
- Subject to change; dependent on business requirement. Schedule will be confirmed on by Friday on weekly basis.
