Role Description:
The Implementation Manager, working with the CSRM will play a crucial role in executing through strategic partnerships across a specified geography. This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued.
Key responsibilities:
- Program Implementation & Management: Oversee the rollout of the training program through partner organizations to drive pre-determined learner outcomes.
- Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.
- Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.
- Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, project-based learning marketing and communications processes are managed.
- Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings meet our high standards for content quality and credentialing criteria.
- Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.
- Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.
Job requirements
- Bachelor’s Degree in Computer Science or any equivalent
- Minimum 8 years’ experience in program management / consulting and/or digital learning transformation roles
- Experience with digital (online) learning platforms and digital credentials.
- Excellent communication skills (written and verbal)
- Strategic thinking & project management expertise
- Excellent work ethic with a competitive nature and a desire to succeed.
- Intense curiosity to learn and willingness to be coached.
- Experience in CSR or with an NPO/NGO, especially with a focus on workforce development.
- Can easily adapt to different environments and cultures. Customer / partner relationship skills.
- Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
