Role Description:
The Implementation Manager, working with the CSRM will play a crucial role in executing through strategic partnerships across a specified geography. This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued.
Key responsibilities:
· Program Implementation & Management: Oversee the rollout of the training program through partner organizations to drive pre-determined learner outcomes.
· Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.
· Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.
· Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, project-based learning marketing and communications processes are managed.
· Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings meet our high standards for content quality and credentialing criteria.
· Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.
· Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.
Job requirements
· Bachelor’s Degree in Computer Science or any equivalent
· Minimum 8 years’ experience in program management / consulting and/or digital learning transformation roles
· Experience with digital (online) learning platforms and digital credentials.
· Excellent communication skills (written and verbal)
· Strategic thinking & project management expertise
· Excellent work ethic with a competitive nature and a desire to succeed.
· Intense curiosity to learn and willingness to be coached.
· Experience in CSR or with an NPO/NGO, especially with a focus on workforce development.
· Can easily adapt to different environments and cultures. Customer / partner relationship skills.
· Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
Thank you for your interest!
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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