Main Responsibilities:
- Lead a multi-skills team in areas of automation, networking, data, and IAM/compute using modern and advance technologies to design, implement, operate, and maintain company products and services to ensure business objectives and KPI and delivered.
- Own the Hybrid Infrastructure and delivery robust provisioning and configuration platform: designing, implementing, and managing the infrastructure required by software development, testing, and deployment. Ensure optimal performance, scalability and robust financial/control process are in place.
- Enhancing and actively maintaining a comprehensive cloud security strategy that aligns with overall security objectives. This involves assessing potential risks, identifying vulnerabilities, and defining security controls to mitigate them.
- Engage with business stakeholders and IT departments to advocate for the advantages of our cloud platform built on Azure, AWS or GCC and SaaS models and actively propel its widespread adoption.
- Cooperate with multidisciplinary teams to guarantee the smooth integration and triumphant rollout of cloud and on-prem solutions. Supervise Infrastructure implementation endeavours, ensuring their punctual delivery and adherence to budgetary constraints.
- Establishing and enforcing security policies, standards, and best practices specifically tailored to cloud and networking environments. This ensures consistent security practices across the organization's hybrid deployment. Collaborating with Risk and Compliance and overall IT team to design and implement secure platform architectures. Infosec and RnC team with your support would ensure MAS (TRM Guidalines) and auditing and provided. This includes selecting appropriate security technologies, encryption methods, access controls, robust monitoring and analytics tool and edge protection technologies.
- Monitoring and Management - Define strategies for monitoring and managing cloud and traditional resources. Implement logging, monitoring, and alerting systems to ensure initiative-taking issue detection and resolution.
Skills and Knowledge
- Knowledge of Networking: Cisco switches, routers. Checkpoint & Fortinet Firewall, Load balancer, link controllers, Advance profile systems (Cisco ISE, Aruba ClearPass), Wireless networking (WiFi6).
- Should have good experience working on on-prem cloud and public cloud (AWS Azure)
- Experienced in overall automation and agile principles. i.e., Self learning systems, robots (RPA), scripting and Jira/Confluence
- Compute and IAM technologies: windows servers, Hyper-converged infrastructure (Nutanix), desktop, Linux, MacOS, authentication and authorization concepts, Directory services (AD, Azure AD), LDAP, RBAC, SSO, Access policies and governance, PAM, Access auditing management, cloud identity management and overall M365 concepts.
- Security and compliance: security operations, incident response and security management. Familiarize tools such as DevSecOps, SCA, SAST, DAST and IAST, IDS, SIEM, endpoint protection and cloud security.
- Experience with Zero trust designs, deployment, and management
- Have experience managing contact centre application, ideally cloud based i.e., Genesys.
- Problem-solving and troubleshooting skills. Have a robust effective communication skill and collaborate with cross-functional teams, convey complex security concepts to nontechnical stakeholders, and provide training to users.
- Experience maintaining performance metrics and key performance indicators (KPIs) to measure the effectiveness of cloud services and infrastructure.
- Experience writing detail documentation: HLD, LLD, PID and using tools such as Confluence, SharePoint.
- Excellent track record dealing and evaluating vendors, partners, and collaborators
