About the Role:
The Field Service Engineer plays a key role in cooperation with the Sales and Logistics for periodic maintenance activities. He is also supposed to devise service contracts, manage customers' expectations by interacting and conduct periodic maintenance and breakdown management to cultivate strong customer relationship and also play the key role in equipment for Repair Exchange Program.
Roles and responsibilities:
· Coordination with sales, logistics and customer for the product delivery
· Uphold the availability of the medical equipment at customers’ site through repairs, periodic maintenance, warranty maintenance and breakdown management.
· Consistently reviewing customers’ equipment breakdown management and provide services in delivering beyond expectations.
· Prepare Service Documents catering to justifications to customers in provision of support services.
· Coordinate with internal members (Service Marketing) to devise service agreements, catering to customers’ needs and value.
· Maintain contractual obligations in service agreements to strengthen customers’ relationship with the organization, inclusive of rapport building and supporting brand’s loyalty.
· Manage planning stage and resource allocation.
· Support internal operation improvement plans.
· Focus on quality management.
· Any other duties as assigned.
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.
Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.
Our commitment to customers and our social responsibility is the cornerstone of everything we do.
Why work at Olympus?
At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.
Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:
· A competitive salary package including AWS and Variable Bonus
· Hybrid home office work arrangements
· 18 days of annual leave in your first year
· Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)
What we are looking for:
· Possess a Diploma or Bachelor’s Degree in any discipline.
· 3 Years in Service / Sales & Marketing
· Equipment Repair Exchange Program and Service Contract Penetration
· Technical and computer skill set
Apply Now:
To submit your interest in this opportunity, select “Apply for this job”.
In the meantime, follow us on:
· LinkedIn - Olympus APAC
· Company website - www.olympus.com.sg
